PlayFrank is the fast growing little brother of POC favourite Florijn Casino. Following its launch in 2014, it quietly established itself as a player favourite by employing similar tactics to its older sibling. That meant daily bonuses, excellent communication and a solid games selection. Yet, it took a complete makeover in the summer of 2016 to propel this nifty online casino to bigger and better things. The signs are that it’s working. PlayFrank continues to offer players lots of bonus opportunities wrapped in a quirky casino package that could give Casumo a run for its money.
General Casino Information
Plenty of online casinos undergo makeovers. Freshening up proceedings here and there is a great way to attract new players and iron out any deficiencies. But whereas most might apply the equivalent of a bit lippie here and there, Playfrank went fully under the knife, emerging as completely different casino. The previous incarnation was slick in its own way. It was predominantly black with splashing of green and a trilby hat for an icon.
By contrast, the new site boasts a multi-coloured logo, bright blue background and loads of cute aliens. It’s clear that the PlayFrank team made a conscious effort to shift the emphasis of the casino. It’s fun first now, and it’s given PlayFrank a more obvious identity. The striking design does not detract from the navigability of the site in and translates beautifully to the mobile site. Games are available from the homepage, from where you can also access the promotions page and customer support. It’s a sensible layout for a cutesy casino that might not appeal to highbrow players, but will attract plenty of attention elsewhere.
PlayFrank offer new players a generous welcome bonus upon the first deposit of €20 or currency equivalent. They will immediately double your payment, with a 100% cash bonus up to €200. They’ll also giftwrap 100 free spins, which are provided in bundles of 20 over the course of five days. You can play your free spins on that comfortable old favourite, Starburst but you need to use them on the day you receive them, or else lose them forever. All winnings associated with the free spins are subject to slightly miserly x40 wagering requirements.
Regular Bonuses & Promotions
You won’t find any recurring ‘fixed’ bonuses at PlayFrank. But don’t be fooled, because this online casino follows Florijn’s lead with an ever-changing monthly bonus calendar full of goodies. They typically celebrate holiday periods in style, welcome new games with oomph and find a way to reward loyal players every day. Deposit bonuses appear on a weekly basis, cash offers constantly crop up and you’re never far away from getting a bit more for your money. It’s worth keeping your eye on a) sites like this one and b) your inbox once you’ve signed up with Playfrank so you don’t miss a trick.
- Great casino design
- Faithfully replicated mobile casino
- Cash match bonus and 100 free spins with 1st deposit
- Loads of regular bonuses
- No 24/7 customer support
- Wagering Requirements towards the high end
PlayFrank’s games catalogue is an impressive beast. They have hundreds of video slots, including 20 progressive jackpot games, plus dozens of table games, although video poker is conspicuous by its absence. They have also added some live casino action to their armoury in the form of 20 or so games. All games are easily accessed from the homepage or casino ‘lobby’ and they’re nicely arrange in big, bright thumbnails.
The slots selection takes in titles from MicroGaming, NetEnt, Betsoft, NYX and the lesser known Endorphina. It’s an impressive range, featuring near-complete catalogues from many of the top studios. You can filter the thumbnails by provider to make it that little easier to browse. Alternatively, search for your favourite game by name to hop straight to it. Handy little tags also signify whether a game is new or not. There’s room for a quick mention of the PlayFrank mobile casino, which features 248 slots alone. All of them can be accessed from your favourite Android device, iPhone or iPad and respond beautifully on the small screen.
Safety & Security
Having initially operated from a Curacao license only, we’re delighted that PlayFrank has now been approved by both the Malta Gaming Authority and the UK Gambling Commission. This means players from all non-regulated European countries and the UK can enjoy this cheery online casino, safe in the knowledge that their personal details will be well protected. The site is protected by encryption technology but it is a little difficult to find detailed information about its responsible gaming commitment. There’s no dedicated section like you find at Mr Green or Betspin as far as we can tell. There is no reason to question its credentials, however.
PlayFrank offer customer support by live chat and email. You can access the live chat function between the hours of 9am and 7pm CET, which is a shorter window than we would like. Outside of those hours, you’ll be directed to a contact form when you click on the customer support tab.
When the chat function is open, you’ll find the PlayFrank team to be both knowledgeable and friendly. We can’t find too much evidence of disgruntled players on the internet, so they must be doing something right. It would be great to see them move towards 24/7 live support soon but until then, the customer support function they have in place is perfectly adequate. One thing that certainly can’t be questioned is PlayFrank’s commitment to easy depositing. They support a huge number of deposit methods, including some local options that you don’t find too often.
PlayFrank’s transformation from a very grown up casino into a fun, cartoon gaming platform looks set to be a huge success. The online casino now boasts a clearly discernible identity that looks great on both desktop and mobile devices. Indeed, there’s a lot to admire about the site. It doesn’t have a humongous selection of games but it has more than enough variation to keep you happy. There’s 20 jackpot slots for starters as well as a good live casino selection. You get a solid welcome bonus package with your first deposit and it’s easy to feel right at home. The regular bonuses and promotions that also feature so heavily at sister site Florijn Casino should also help that process.
100% cash match bonus and 100 free spins